Faculty/Clinicians/Staff: Amy Cohn, Roman Krivochenitser, Paula Anne Newman-Casey, Leslie Niziol
Students: Hanan Al-Awadhi, Henry Ballout, Jackson Bennett, Michelle Chen, Tommy Cohn, Erick Dagenais, Henry Ellis, Neil Gollapudi, Junhong Guo, Trevor Hoffman, Jhuree Hong, Daniel Huang, Christian Kavouras, Emily Krebs, Jiaoyang Li, Kevin Li, Tina Lin, Steven MacPherson, Malcolm Maturen, Cameron Misko, Elizabeth Olin, Caroline Owens, Nish Patel, Abhilash Rao, Justin Rogers, Roshun Sankaran, Casey Scavone, Gabrielle Shaughness, Joseph Sorenson, Rachel Wold, Catherine Xu
Project Contact: firstname.lastname@example.org
Glaucoma is the second leading cause of blindness in the US. Regular clinic visits, an important part of disease management, involve multiples steps and multiple associated opportunities for patient delay. Our goals in this project are to identify potential reductions in wait time and, where wait times cannot be avoided, to increase opportunities to incorporate patient education. Personalized education and counseling have been shown to improve chronic disease self-management but those tools have not yet been integrated into glaucoma patient clinical care. We have developed a mechanism, based on RFID tracking, to capture real-time patient and provider location information, enabling us to better model patient flow through the clinic. We are using the collected data to simulate the current state and to evaluate proposed future policies for improving patient experiences and educational opportunities.
Papers, Posters, & Presentations:
- Paula Anne Newman-Casey, John Musser, Leslie M. Niziol, Kerby Shedden, David Burke, Amy Cohn, “Overcoming Barriers in Scalable Radio Frequency Identification Clinic Design.” Manuscript submitted for publication.
- Newman-Casey, Paula Anne, MD, MS; Musser, John A., BS; Niziol, Leslie M., MS; Heisler, Michele M., MD, MPA; Kamat, Shivani S., MD; Shah, Manjool M., MD; Patel, Nish, BA; Cohn, Amy M., PhD, “Integrating Patient Education into the Glaucoma Clinical Encounter: A Lean Analysis.” Journal of Glaucoma, 2019 Jan 11.
- “Reducing Patient Wait Time Using Radio-Frequency Identification (RFID) Technology.” Undergraduate Research Symposium, Ann Arbor MI, April 2019.
- “Automating Continuous Practice Improvement: An Assessment of Clinical Policy Change on Patient Wait Time.” American Glaucoma Society Annual Meeting. San Fransisco CA, March 2019.
- “Radio Frequency Identification to Detect Patient Location Shows Good Agreement with the Electronic Medical Record.” World Ophthalmology Congress, Barcelona, Spain, June 2018.
- “Improving the Patient Experience: Classifying Patient Wait Times.” CHEPS Symposium, Ann Arbor MI, November 2017.
- “Challenges with Data Collection in Methods to Reduce Clinic Wait Times.” INFORMS Annual Meeting, Houston TX, October 2017.
- “LEAN Evaluation of Glaucoma Clinic Workflow.” Annual Meeting of the Association of Research and Vision in Ophthalmology, Baltimore MD, May 2017.
- “Designing a Portable Automated System for Continuously Measuring Patient Wait Times, a Quality Improvement Approach to Improving Glaucoma Care.” Annual Meeting of the Association of Research and Vision in Ophthalmology, Baltimore MD, May 2017.
- “Reducing Patient Wait Time using Radio-frequency Identification (RFID) Technology.” Healthcare Systems Process Improvement Conference, San Antonio TX, February 2019.
- “The Intelligent Glaucoma Clinic: A passive RFID Time Study System to Optimize Patient Wait Times” Providing Better Healthcare Through Systems Engineering Seminar Series, Ann Arbor MI, November 2018.
- “Classifying and Reducing Patient Wait Time Using Radio-frequency Identification (RFID) Technology.” IISE Annual Conference, Orlando FL, May 2018.
- “Tiny Digital ‘Tags’ Improve Eye Care by Tracking Every Step.” Michigan Health Lab, January 2019.