Simulating Telehealth Scheduling in Specialty Care to Consider Patient Preference

SpecAccessTeamS20 zoom
A virtual meeting of the Specialty Access team in summer 2020


Faculty/Clinicians/Staff: Jacob Kurlander, Samir Saini, Megan Adams, Amy Cohn

Students: Tarek Bsat, Michelle Chen, Simran Malik, Hannah Heberle-Rose, Matthew Levenson, Cameron Misko, Pushpendra Singh, Emmett Springer, Adam VanDeusen, Advaidh Venkat, Nicholas Zacharek 

Project Contact: [email protected]

Project Synopsis:

Healthcare providers are increasingly providing care to patients via telehealth appointments, in which visits are conducted remotely, often using Internet-based video. The purpose of the Specialty Access project is to help providers evaluate how specialty care clinics can consider patients’ individual needs and preferences as clinics incorporate telehealth into care. This project is a collaboration with the Veterans Affairs (VA) Healthcare System’s HSR&D Center for Clinical Management Research (CCMR) and University of Michigan Program on Value Enhancement (MPrOVE).

When appropriately implemented, telehealth can reduce the distance traveled, time, and cost for patients and may also provide operational and financial benefits to the provider health system. As telehealth becomes increasingly prevalent, healthcare leaders can consider how to incorporate patients’ preferences for in-person care versus telehealth when scheduling appointments. We are developing models to simulate and analyze policies for how clinical leaders can consider patient preferences when scheduling specialty care. These policies impact access metrics, including how long patients wait before their first visit and number of patients seen. Our models have been developed using patients seeking care for gastroesophageal reflux disease (GERD), a common specialty care condition, as a demonstrative example.

Papers, Posters, & Presentations:
coming soon